Shipping/Returns/FAQS

Shipping

How long does it take for my order to be processed?

All orders will be processed within 3-5 business days.

Excluding Weekends and Holidays.

How long does it take for my order to arrive?

Please note due to COVID-19 there may be some delays that are beyond our control. 

All orders once processed should arrive within 3 - 5 business days. 

Returns

Do you accept returns?

Unfortunately, at this time we do not accept returns and all sales are final.

However, we are happy to suggest a scent that best fits your needs. 

Please reach out to KokaniKandlesWebsite@gmail.com

I received the wrong item(s)

So Sorry! If you received the wrong item(s) please reach out to us directly at KokaniKandlesWebsite@gmail.com and we will work to get your order ASAP.

FAQS

What type of wax are used to make Kokani Kandles?

Kokani Kandles Soy-Blend kandles

What is the burn time of Kokani Kandles?

55 - 60 hours

Why does my kandle produce soot/smokey? 

Small amounts of smoke and soot are natural parts of the burning process.

Please be sure that your wick is always trimmed in 1/8 of an inch,

Please station your kandle in a place furthest from ANYTHING flammable and or any open drafts.

Why does my jar feel extremely hot?

*Using our jar lids or any heat resistant plate as a kandle holder is highly suggested*

Please never burn your kandle past 4 hours.

Upon blowing out your kandle please allow for your kandle to solidify before moving or touching your kandle.

Can I burn my candle although it is at the bottom of the jar?

NO! If you have less than 10mm of wax you should never burn your kandle.

Didn't see any of your questions above? Please contact:

KokaniKandlesWebsite@gmail.com